The Theory LIMITED is committed to providing an online shopping experience that is reasonably accessible and usable by people with different abilities, devices and assistive technologies.
BUSINESS DETAILS
The Theory LIMITED
Email: hello@thetheory.co.nz
Website: www.thetheory.co.nz
OUR APPROACH
Accessibility is an ongoing process. We aim to design, operate and improve the website using recognised accessibility practices where reasonably practicable for our business and technology.
Our goals include:
Clear and consistent navigation
Readable text and appropriate colour contrast
Meaningful alternative text for important images
Keyboard-accessible navigation and controls where supported
Clear labels and instructions for forms and buttons
Responsive layouts for desktop, tablet and mobile devices
Visible focus indicators
Error messages that identify what needs correction
Support for browser zoom and text resizing
Avoiding unnecessary flashing, motion or animation
Captions or text alternatives for important video content where reasonably practicable
Accessible product information, size guidance and care instructions
ASSISTIVE TECHNOLOGIES
We aim for compatibility with commonly used assistive technologies and settings, including screen readers, keyboard-only navigation, browser zoom and voice-recognition tools.
Compatibility may vary according to the browser, device, operating system, assistive technology and third-party services being used.
THIRD-PARTY SERVICES
The website may rely on third-party services such as Shopify, payment gateways, review tools, social-media integrations, cookie controls and other applications.
We select and configure services with accessibility in mind where reasonably practicable, but we do not control every aspect of external websites or applications. If a third-party feature creates a barrier, contact us so we can provide reasonable assistance or an alternative method where practicable.
KNOWN LIMITATIONS
The website should list any known material accessibility limitation here if one is identified during testing. This section should not be removed merely to suggest that no limitations exist.
Current known limitations: None recorded at the date of this statement. This does not mean the website has been certified as fully conforming to a particular accessibility standard.
ALTERNATIVE ASSISTANCE
If you cannot access product information, a size guide, account feature, checkout step or other website content, contact us. Where reasonably possible, we can provide information in another format or assist with completing an order through an alternative process.
For payment security, we will not ask you to send complete card details by email.
FEEDBACK AND REPORTING AN ISSUE
Email hello@thetheory.co.nz and include, where possible:
The page or feature involved
What you were trying to do
The browser and device used
The assistive technology used, if relevant
A description or screenshot of the problem
Your preferred way for us to respond
We aim to acknowledge accessibility enquiries within five business days and to investigate and respond as promptly as reasonably practicable.
ONGOING REVIEW
We intend to review the website periodically and after significant theme, checkout or application changes. Reviews should include, where relevant:
Keyboard-only navigation
Focus order and focus visibility
Colour contrast
Heading structure
Image alternative text
Form labels and instructions
Checkout and validation errors
Pop-ups, menus and cookie banners
Screen-reader navigation
Mobile zoom and text resizing
Video captions and transcripts
Product tables and size information
STATEMENT SCOPE
This statement applies to www.thetheory.co.nz and pages operated by The Theory LIMITED. It does not guarantee accessibility of third-party websites reached through external links.
Nothing in this statement limits obligations or rights under the Human Rights Act 1993 or other applicable New Zealand law.
CONTACT
The Theory LIMITED
Email: hello@thetheory.co.nz
Website: www.thetheory.co.nz
